Shipping & Freight Policy

This policy outlines the terms, responsibilities, and conditions governing all shipments handled by Elysium Outboards.

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Global Shipping Coverage

Elysium Outboards operates across the United States, United Kingdom, and European Union regions, ensuring structured and reliable delivery through established logistics channels.

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Verified Logistics Network

All shipments are handled through vetted carriers specializing in marine freight, ensuring secure transportation of high-value outboard engines and equipment.

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Secure Packaging & Handling

Products are professionally packaged using reinforced materials to protect against transit damage, ensuring safe delivery under all shipping conditions.

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Transparent & Defined Policies

Our shipping framework clearly defines responsibilities, delivery conditions, and customer obligations to eliminate uncertainty and protect all parties.

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1

Order Confirmed

Payment verified and order processed.

2

Freight Review

Shipping method and conditions finalized.

3

Dispatched

Shipment released with tracking details.

4

In Transit

Handled via air, sea, or ground logistics.

5

Delivered

Final delivery with required signature.

Shipping Regions & Restrictions

  • Shipping is limited to the lower 48 contiguous United States, the United Kingdom, and EU/EEA countries via Spain.
  • We do not ship to Alaska, Hawaii, Mexico, Canada, or Caribbean regions unless approved.
  • No shipments to freight forwarders where the final destination is outside approved regions.

Free Shipping & Surcharges

  • Orders meeting minimum thresholds qualify for free standard shipping.
  • Oversized or heavy shipments may incur additional freight charges.
  • Restricted locations (military bases, campuses, secured facilities) may require extra fees.

Delivery Terms

  • Ground shipping delivers to entry door.
  • Freight delivery is curbside only.
  • Liftgate service must be purchased separately.

Export Compliance

  • Products are not intended for export outside supported regions.
  • Elysium Outboards is not responsible for export documentation or compliance.

Delivery Requirements

  • All shipments require signature upon delivery.
  • PO Boxes are not accepted.
  • Signature requirement cannot be waived.

Freight Damage & Claims

  • Damage must be reported within 72 hours.
  • Customers must inspect goods before signing.
  • All packaging must be retained for claims.

Cancellations & Undeliverable Shipments

  • Written cancellation required.
  • Up to 25% restocking fee applies.
  • Customer pays all freight if order has shipped.
  • Refused shipments incur storage and return fees.

Returns & Exchanges

  • Return window: 10 days from delivery.
  • Non-returnable items include outboards and electrical components.
  • All returns require RMA approval.
  • Freight costs are non-refundable.

Limitation of Liability

Elysium Outboards shall not be liable for shipping delays, carrier issues, customs delays, or indirect losses once the shipment has been handed to the carrier.

Elysium Outboards reserves the right to modify this policy at any time without prior notice. Continued use of our services constitutes acceptance of the most current version.

Need Assistance?

Contact our logistics team for shipping clarification or freight quotes.

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